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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Danielle Thomas

Danielle Thomas

January 13, 2025

5  out of  5
rating by Danielle Thomas
"Best service I've EVER had!! Maggie and the crew at State Farm treated me like family from the moment I walked through the door."
We responded:
"Thank you so much for the review Danielle! We appreciate you! Welcome to the State Farm family! "
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Teressa Thomas

January 9, 2025

5  out of  5
rating by Teressa Thomas
"Very nice people, they explain everything and are very good at what they do"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Profile photo of Christina

Christina

January 8, 2025

1  out of  5
rating by Christina
"They kept raising my rates, i initially contacted them to see why. The lady who answered could not tell me why said she would find out and get back with me, big surprise, I never heard back. A few months later, they raised my rates thirty dollars again contacted them 3 times before getting a response. My rates were raised due to partially my safe drive app and partially an "algorithm " she could not tell me how much my rates were raised from the app and how much was from the " algorithm ". She was rude, insulted me because I told her I was going to get different insurance due to their poor customer service. She told me " to let them know when I found insurance to better fit my budget " when I never once implied I couldn't afford it, I was irritated by the poor customer service and them being unable to break down my price increase. My advice is avoid this company . My advice to Wes is get rid of your employee Maggie I believe her name was, as she is rude and has very poor customer service skills. I switched to farm bureau financial services and they saved me 80.00 a month going through progressive for the SAME EXACT PLAN! This was the worst experience I've had with an insurance company and the worst customer service! Avoid at all cost!"
We responded:
"Christina, so sorry about your experience. I am happy to schedule a call anytime with you to discuss your situation. "
Profile photo of Stephen Smart

Stephen Smart

January 2, 2025

5  out of  5
rating by Stephen Smart
"I stopped in for a quote recently and talked to Maggie. It of course was several months later than when I told Maggie I would stop in. I just kept forgetting to stop by. Honestly, I was happy with my current insurance company and wasn’t planning on switching. However after Maggie and I went through my coverages and needs we were able to find areas that I was lacking coverage that I needed. My premium will be a little higher than my previous insurance plan however, I will be switching to State Farm at the end of my current billing cycle because my coverages will be much more suited to my needs. I pay my final monthly payment with Progressive this week. Thanks Maggie, you converted me!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! 😊"
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Sue Ann Kyner

December 16, 2024

5  out of  5
rating by Sue Ann Kyner
"Curtis at Stare Farm was great! Answered all my questions. Took time to explain things. Make suggestions. Very patient! Would highly recommend these people if you're looking for reasonable insurance rates!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with Curtis at our State Farm office. If you ever need assistance, don’t hesitate to reach out! We are here to serve! "
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Nadine

December 10, 2024

5  out of  5
rating by Nadine
"Excellent customer service!"
We responded:
"Thanks for the 5⭐️⭐️⭐️⭐️⭐️!!"
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Stephanie Bassett

December 6, 2024

5  out of  5
rating by Stephanie Bassett
"Wes is the greatest to work with. He came up with an auto policy and home policy that was significantly lower than what I have been paying. He's very responsive and thorough. It's nice to have an agent that is there to help."
We responded:
"Thanks so much for the kind words Stephanie! We are so glad we can be of service to you guys!"
Profile photo of Judy Green

Judy Green

December 6, 2024

5  out of  5
rating by Judy Green
"Just switched to State Farm for my car insurance. They gave me a great price for coverage and made it easy to understand. Thanks!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Jan Stalzer

Jan Stalzer

December 4, 2024

5  out of  5
rating by Jan Stalzer
"We experienced a fender bender while heading to Key Largo, FL for 2 months. Nadine was professional and efficient in the handling of our claim when we were rattled by the whole experience. Thanks, Nadine!!"
We responded:
"Thanks so much for the compliments Jan! Nadine is awesome and we are happy to have her!! "
Profile photo of Sue Bettis

Sue Bettis

November 21, 2024

5  out of  5
rating by Sue Bettis
"Always prompt and friendly customer service!"
We responded:
"Thanks Sue! We appreciate you! "
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Ron Sharpe

November 7, 2024

5  out of  5
rating by Ron Sharpe
"Its awesome"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Heather Angle

November 1, 2024

5  out of  5
rating by Heather Angle
"Quick response. Polite and courteous."
We responded:
"Thank you Heather! Appreciate the review! "
Profile photo of Bill Kerr

Bill Kerr

October 18, 2024

5  out of  5
rating by Bill Kerr
"Quick and excellent service"
We responded:
"Thank you Bill for taking the time to review. We do our best to provide service that you would/should expect!! "
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Amy Mullins

October 18, 2024

5  out of  5
rating by Amy Mullins
"Friendly and helpful insurance agency."
We responded:
"Thank you for being our friend Amy! And thank you for the review! "
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Josie Polk

September 26, 2024

5  out of  5
rating by Josie Polk
"Thank you Nadine, for helping me out today! Great job answering all my questions."
We responded:
"Josie! Thanks for being the best part of #Ourstatefarm! We appreciate the opportunity to serve! "
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Justin Thomas

September 19, 2024

5  out of  5
rating by Justin Thomas
"My insurance was cut in half switching to Wes and State Farm and my bill just went down for the second time since switching over. Couldn’t be happier with their staff and service!"
We responded:
"Justin! Appreciate the kind words! Thanks so much for trusting us! We are thrilled to have the opportunity to take care of you! 🙏"
Profile photo of Dan Kilcomons

Dan Kilcomons

September 12, 2024

5  out of  5
rating by Dan Kilcomons
"It was a enjoyable experience having Nadine help me with my New Home owners Insurance she couldn’t have made it easier Thank you Nadine"
We responded:
"Dan! Glad to have you as a part of the State Farm family! Nadine is an amazing part of our team and we are so glad you had a great experience! "
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Mackenzie Ludemann

September 12, 2024

5  out of  5
rating by Mackenzie Ludemann
"We’re very happy with Wes and the team in all the ways! The customer service is top notch and they’ve went above and beyond with communication."
We responded:
"Thank you for the kind words Mackenzie! We are happy to serve your family!! #heretohelp"
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Cody Wey

September 10, 2024

5  out of  5
rating by Cody Wey
"Excellent service!"
We responded:
"Thanks so much for the kind words and taking the time to review us! Your satisfaction is our top priority and it’s rewarding to know we met your expectations! Thanks for being the best part of State Farm #statefarm"
Profile photo of Brandon Sieren

Brandon Sieren

September 6, 2024

5  out of  5
rating by Brandon Sieren
"Always willing to help get the coverage best for me!"
We responded:
"Thank you so much for the positive feedback! We are thrilled to hear that our team was able to assist in finding the best coverage for you! Your satisfaction is our top priority, and we’re always here to help. Thanks again for choosing us! "
Profile photo of Latara Lusher

Latara Lusher

September 5, 2024

5  out of  5
rating by Latara Lusher
"Great Office, friendly staff!"
We responded:
"Thank you so much for the kind words ! We’re thrilled to hear that you had a great experience with our office and found our staff to be friendly. Your feedback means a lot to us, and we look forward to continuing to serve you!!"
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Christy Judge

September 2, 2024

5  out of  5
rating by Christy Judge
"Very happy that we switched to state farm! Maggie is the best"
We responded:
"Thanks Christy! She really is the best! Welcome to the State Farm family!! 😍"
Profile photo of Josh Munford

Josh Munford

August 14, 2024

5  out of  5
rating by Josh Munford
"Great people to work with."
We responded:
"Only because we work with great people like you Josh! "
Profile photo of Dacia Gutcher

Dacia Gutcher

August 9, 2024

5  out of  5
rating by Dacia Gutcher
"I needed information on a past account. I received the information in a very quick response. I always appreciate the help I receive from the Albia State Farm."
We responded:
"Dacia! It’s our pleasure to help our customers out! Thank you so much for choosing us to serve you! "
Profile photo of Laura Brauhn

Laura Brauhn

July 30, 2024

5  out of  5
rating by Laura Brauhn
"It has been great having a local insurance company after many years of using national budget groups. They always respond within 24 hours and answer all our questions, and we can even make changes via email as necessary!"
We responded:
"Thank you Laura! Appreciate you! "